Expertise · Documentation engineering
Turning your practices into clear, usable documents
Missing procedures, scattered or contradictory documents, know-how held by a few people: we structure, write and harmonise the documentation of your business or organisation so that it is understood, applied and kept up to date.
Our services
We start by observing practices on the ground and the applicable requirements, then produce ready-to-use documents.
Operating procedures
Who does what, when and how, including controls and special cases.
Business process formalisation
Process maps, flowcharts, roles and responsibilities, control points.
Work instructions and user guides
Illustrated step-by-step guides tailored to each profile, also usable as training materials.
Information system documentation
Architecture, application inventory, operations, backups, recovery plans.
Policies, internal standards and frameworks
Security policy, charters, business rules, documentation frameworks.
Project technical documents
Specifications, requirements, architecture files, test and acceptance plans.
Technical files and IT accreditation applications
Preparation, structuring and formatting of the required technical documents.
Harmonising existing documentation
Inventory, de-duplication, common templates, numbering and update rules.
IT accreditation application files
We help you prepare, structure and format the required technical documents, according to the applicable framework and the requirements of the body concerned: description of the organisation, resources and processes, security policy, operating procedures, supporting documents.
The accreditation decision rests solely with the competent body. OOXAAX acts as an adviser in preparing the file and does not grant any accreditation.
What you gain
- Consistent practicesThe same rules applied by everyone, whatever the site or team.
- Know-how preservedLess dependence on individuals, faster onboarding of new joiners.
- Better-prepared auditsWritten, structured and up-to-date evidence.
- Documents that are actually usedShort, clear, organised to be found when needed.
Our approach
- 1
Gathering
Interviews, observation of practices, collection of documents and applicable requirements.
- 2
Structuring
Documentation plan, templates, numbering and approval workflow.
- 3
Writing
Writing, illustrations, cross-reviews with business owners.
- 4
Publication and updates
Publication, training, review rules; optional integration into a knowledge base.
Let’s talk about your needs
Tell us about your situation: we get back to you within 2 business days with a proposed approach and estimate.
- contact@ooxaax.com
- Phone
- +225 05 00 43 00 00
- Message us on WhatsApp
- Address
- Abidjan, Côte d’Ivoire